FAQs

About processing and delivery - 

Q. How long will it take for my order to dispatch?

A. Since most of our products are made to order, it can take up to 5 working days for your order to dispatch.

Q. What delivery options do you offer?

A. We ship with Royal mail - standard shipping is £3.30 and free on orders over £45. Express shipping is £5.10 - this does not change the processing time of your order, it may still take up to 5 working days to dispatch.

 

About our products - 

Q. I'm not sure which option to go for - shrimp, soya, bugs?

A. All my options are there purely for your pet's preference. My first recommendation is usually to go for shrimp since it is the more natural protein option. However, some hamsters - especially Syrians can be fussy when it comes to shrimp/bugs which is why we also offer a soya option. If your hamster doesn't like mealworms then they are unlikely to like shrimp so a soya option may be best.

Q. Do you offer any further customisation?

A. Everything is mixed to order, so I am able to leave out ingredients when necessary please contact us at sales@bearshamsters.com for more information.

Q. How much should I feed my pet?

A. For a Syrian around a tablespoon a day. For a dwarf hamster or a mouse around a teaspoon per day. These are only average amounts and will alter slightly from pet to pet. 

Q. Why should I freeze the food on arrival?

A. I recommend freezing any pet food that contains whole grains for a minimum of 24 hours. This is to alleviate the risk of weevils - these are harmless but unsightly and can be difficult to get rid of once they've hatched. 

 

Still have unanswered questions? Please use our contact form and we will get back to you ASAP!